• ‘Wright Spa Pools (L/H) Limited’ is our legal business trading name
    • ‘Wright Spa Pools (L/H) Limited’ is the name that will appear on cardholder statements
    • ‘Wright Spa Pools (L/H) Limited’ is the name advised on the payment record
  • The physical address of the Wright Spa Pools approved place of business is:

403 High Street
Lower Hutt
New Zealand

  • The Wright Pools & Spas business and customer service details are:
    • Telephone number: 04 5700547
    • E-mail: info@poolsandspas.co.nz
  • Wright Pools & Spas is a New Zealand business and all transactions will be billed in a Bank of New Zealand approved foreign currency.
  • Payment:
    • Wright Pools & Spas accepts bank deposit, internet banking, credit card and cash payments
    • Wright Pools & Spas is a New Zealand business and all transactions will be billed in New Zealand dollars ($NZD)
    • Wright Pools & Spas  will supply relevant payment information in the confirmation email and the delivery invoice
    • When having goods delivered, Wright Pools & Spas only accepts payment prior to delivery
  • Delivery:
    • Delivery is only in New Zealand
    • Delivery time will be between 2-7 working days, depending on the goods purchased. Note: chemicals may take closer to 5-7 working days to arrive
    • Wright Pools & Spas will always confirm with the person named in the order before delivery, and will also advise on estimated delivery time for goods
    • At the time of confirmation it is possible for the card holder to cancel the transaction, provided this is confirmed in writing to Wright Pools & Spas 
    • There will be a delivery fee depending on the goods purchased, this will be stated in the shopping cart process before you confirm your order
  • Refund/Replacement Policy:
    • Wright Pools & Spas offers a 7 day refund/replacement policy if you are unhappy with our goods. This means that if for whatever reason you are unhappy with your purchase, we can issue a refund or replacement within 7 days of you receiving the goods. Goods must be unopened and in their original condition
    • Wright Pools & Spas must be notified within 7 days of delivery for this to apply
  • This is not an on-going subscription. Every time a customer makes a purchase, this is counted as a separate transaction